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Light Connections (Scotland)Ltd Privacy Policy

updated 22nd August 2023

 

Our contact details:

Light Connections (Scotland) Ltd

184 Main Street,

Shotts, Lanarkshire ML7 5HA

Phone Number:01501 822984

E-mail: lightconnections@btinternet.com

Web: www.lightconnections.co.uk

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The type of personal information we collect

We currently collect and process the following information:

  • Identity Data includes first name/last name/username/title

  • Contact Data includes billing address/delivery address/email address/telephone numbers

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you when you contact us for the following reasons:

  • For general administration purposes and processing of your enquiry

  • Via Cookies on our website, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about cookies please see https://allaboutcookies.org/

We use the information that you have given us in order to:

  • Register you as a new customer

  • To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us

  • To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey

  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

  • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

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We may share this information with

  • Internal Third Parties

  • External Third Parties Service for example:

  •   Providers :Our company is hosted on the Wix.com platform, who provide IT and system administration services Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

  • Professional advisers:including lawyers, bankers, auditors, and insurers based in the U.K. who provide consultancy, banking, legal, insurance and accountancy services.

  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

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We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

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Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

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Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • (a) Your consent. You are able to remove your consent at any time. You can do this by contacting Gillian McKirdy at Light Connections (Scotland) Ltd via contact details above.                

  • (b) We have a contractual obligation.

  • (c) We have a legal obligation.

  • (d) We have a legitimate interest.

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Opting out

You can ask us or third parties to stop sending you marketing messages at any time by E-mail to lightconnections@btinternet.com.

 

How we store your personal information

Your information is securely stored.We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers including contact, identity, financial and transaction data for six years after they cease being customers for tax purposes.  

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

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No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). If you make a request, we have one month to respond to you.

However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Please contact us at lightconnections@btinternet or tel:01501 822984 if you wish to make a request.

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How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at lightconnections@btinternet.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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Dated 23.08.2023

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